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Problem Note 61392: When you log on to the SAS® Environment Manager after having applied JRE 7, the error "This page can't be displayed" occurs or the browser is blank

DetailsAboutRate It

The "This page can't be displayed" error might occur if you apply the SAS Private Java Runtime Environment after having logged on to SAS Logon Manager and then to the dashboard for the SAS Environment Manager.  In some cases, instead of the error occurring, your browser might be blank.

Workaround

Use this workaround for logging on to the dashboard for the SAS Environment Manager:

  1. Stop the SAS Environment Manager.
    • Under UNIX, run this command line:
    •  /LevX/Web/SASEnvironmentManager/server-5.X.0-EE/bin/hq-server.sh stop
  2. Navigate to <SASConf>/LevX/Web/SASEnvironmentManager/server-5.X.0-EE/hq-engine/hq-server/conf/.
  3. In an editor such as WordPad, open server.xml.
  4. In the file, find the compression=on option.

    <Connector port="${server.webapp.port}" executor="tomcatThreadPool" maxHttpHeaderSize="8192"
         emptySessionPath="true" protocol="HTTP/1.1"
         enableLookups="false" redirectPort="${server.webapp.secure.port}" acceptCount="100"
         connectionTimeout="20000" disableUploadTimeout="true" compression="on"

     

  5. Change the compression value to offcompression=off
  6. Select File ► Save.
  7. Restart the services for the SAS Environment Manager.


Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemSAS Environment ManagerSolaris for x649.4 TS1M09.4 TS1M2
Linux for x649.4 TS1M09.4 TS1M2
64-bit Enabled Solaris9.4 TS1M09.4 TS1M2
HP-UX IPF9.4 TS1M09.4 TS1M2
64-bit Enabled AIX9.4 TS1M09.4 TS1M2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.